Customer service and selling are not oxymoron, they are really synonymous terms. Most organizations today emphasize selling as the major goal because, they say; “selling is how we get paid!” The emphasis is on selling and not on serving! We have all heard the old saying; “nothing happens until somebody sells something.” That’s true, but, I want to suggest to you that nothing happens until somebody serves someone. Is is a proven fact that repeat and referral business results from delivering outstanding service to the people who are sold products or services. Service before, during, and after the sale is the ticket to lasting sales success. Here are three simple action steps to give you a check up from the neck up on improving your serve in sales:
Action Steps –
Change your thinking from selling to serving
Meet the customer's need with your product or service.
Follow up and solve problems after the sale by serving.
www.bssalestraining.ws
About Me
- Motivation With Bernard Smalls
- I am a promoter of ethical, motivational Biblical success principles!